Help centre
Help for OET students
Short, step-by-step answers about signing in, your courses, corrections, practice tools and messages. Each article was written from how the site works today.
Cannot find your answer? Contact Dr Mariam's team or read the FAQ.
Getting started
- Sign in and use two devices
How to sign in to your OET courses with a 6-digit emailed code or the sign-in button, and how the two-device, 30-day rule works.
- Your My courses page
What is on the My courses page: courses, letter packs, downloads, mock tests and speaking practice, and how to open each one.
- Today and your study plan
How to set your exam date and weekly hours, read the Today card, tick tasks off, and choose how your daily plan reaches you.
- Your progress page
How to read your progress page: Writing estimates, Reading and Listening marks, Speaking scores, and what each figure does and does not mean.
Corrections
- Send a letter for correction
How to send an OET letter with its case notes from your letters page, when we correct, and how to follow your letter until it is back.
- Read your correction report
How to read a correction report: your estimate, two priorities, six criterion marks, corrections by paragraph, and the PDF you can download.
Practice and tools
- Reading and Listening mock tests
How to start a timed Reading or Listening mock test, how the clock and saving work, and how to read your marks and explanations.
- AI Speaking practice (beta)
How an AI Speaking role-play works: choose a card, prepare, talk to the AI patient, and read your report on the nine OET Speaking criteria.
- The OET Detective Challenge
How the 15-day OET Detective Challenge works: one lesson a day by email, the lesson page and PDF, the recordings, and how long you have.
- Free tools and email confirmation
How the free OET tools work: your first use is instant, you confirm your email to keep going, and each AI tool is limited to once a day.
Ask Adam, the AI study assistantHow to ask Adam a question, change your plan, take a practice quiz or improve a sentence, his daily limits, and how to send a question to Dr Mariam's team.
Messages and account
- WhatsApp messages and commands
How to turn WhatsApp messages on or off, what we send, and the commands you can reply with: DONE, TODAY, PROGRESS, TOMORROW and HELP.
- Telegram plan and commands
How to connect Telegram to get your study plan, the commands the bot understands, and how to stop or restart the messages.
- Access length and refunds
How long your purchases stay open, where to see the date, what happens when access ends, and where the refund policy is.
- Contact Dr Mariam's team
The ways to reach Dr Mariam's team: from Adam, by HELP on WhatsApp or Telegram, the Questions box on your letters page, or the contact page.